[3] Resolved: This notification is to inform you that the following issue has been resolved as of Oct 21, 8:37 AM PDT (Oct 21, 4:37 PM BST).
(Sent Oct 21, 8:58 AM PDT by DB)
EVENT DETAILS
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Service: Payflow Gateway
During the time listed below you may have experienced the following:
Some transactions are not showing up in Manager.
Intermittent result code 19 processing Voids, Credits and Captures (Original transaction ID not found)
Affected Product(s):
- Virtual Terminal
- PayPal Manager : https://manager.paypal.com
- Payflow Pro
- Payflow Link
Start Time: Oct 20, 7:20 AM PDT (Oct 20, 3:20 PM BST)
End Time: Oct 21, 8:37 AM PDT (Oct 21, 4:37 PM BST)
We apologize for any impact caused by this incident.
Sincerely,
PayPal Merchant Technical Services
Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Payflow Gateway-957) at https://www.paypal.com/mts/.
UPDATE HISTORY
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[2] Update: Merchants may be still be receiving result code 19 attempting to capture, void or credit some transactions from yesterday. We are currently working on a resolution and apologize for the inconvenience.
(Sent Oct 21, 8:03 AM PDT by DN)
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[1] Resolved: This notification is to inform you that the following issue has been resolved as of Oct 20, 12:30 PM PDT (Oct 20, 8:30 PM BST).
The affected transactions will be available in Manager tomorrow morning. Credits, Captures and Voids can be performed against the affected transactions at the same time.
(Sent Oct 20, 1:41 PM PDT by DB)
